Troubleshooting

Handle the most common technical questions you may come across.

9 articles in this collection
Written by Laurie Garcia

For Admins

System Requirements for Pathwright

Understand the basic technology requirements for accessing courses on Pathwright.

Written by Laurie Garcia
Updated over a week ago

How to report a technical issue

Here's what we'll need to know when you or one of your learners experiences a technical issue of any kind.

Written by Laurie Garcia
Updated over a week ago

Help your learners log in

Learn how to troubleshoot your learners' most common login issues.

Written by Laurie Garcia
Updated over a week ago

For Teachers and Moderators

Allowing learners to access embedded Vimeo videos (when Vimeo.com is blocked)

If your learners are accessing courses on a network that filters out Vimeo.com, allow them to view only embedded Vimeo videos.

Written by Laurie Garcia
Updated over a week ago

For Learners

How to get help (for learners)

Learners can get answers for their questions about content and help with technical issues.

Written by Laurie Garcia
Updated over a week ago

Reset your password

Send yourself a password reset email or get help with your account.

Written by Laurie Garcia
Updated over a week ago

Troubleshoot technical issues (for learners)

Make sure you're using a supported browser and find tips for resolving common browser and network-related issues.

Written by Laurie Garcia
Updated over a week ago

Troubleshooting upload issues (for learners)

What to do if you can't upload a file.

Written by Laurie Garcia
Updated over a week ago

Troubleshoot card problems (for learners)

Here's what you can do if a payment fails.

Written by Laurie Garcia
Updated over a week ago