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Troubleshooting
Troubleshooting
Handle the most common technical questions you may come across.
9 articles in this collection
Written by
Laurie Garcia
For Admins
System Requirements for Pathwright
Understand the basic technology requirements for accessing courses on Pathwright.
Written by
Laurie Garcia
Updated over a week ago
How to report a technical issue
Here's what we'll need to know when you or one of your learners experiences a technical issue of any kind.
Written by
Laurie Garcia
Updated over a week ago
Help your learners log in
Learn how to troubleshoot your learners' most common login issues.
Written by
Laurie Garcia
Updated over a week ago
For Teachers and Moderators
Allowing learners to access embedded Vimeo videos (when Vimeo.com is blocked)
If your learners are accessing courses on a network that filters out Vimeo.com, allow them to view only embedded Vimeo videos.
Written by
Laurie Garcia
Updated over a week ago
For Learners
How to get help (for learners)
Learners can get answers for their questions about content and help with technical issues.
Written by
Laurie Garcia
Updated over a week ago
Reset your password
Send yourself a password reset email or get help with your account.
Written by
Laurie Garcia
Updated over a week ago
Troubleshoot technical issues (for learners)
Make sure you're using a supported browser and find tips for resolving common browser and network-related issues.
Written by
Laurie Garcia
Updated over a week ago
Troubleshooting upload issues (for learners)
What to do if you can't upload a file.
Written by
Laurie Garcia
Updated over a week ago
Troubleshoot card problems (for learners)
Here's what you can do if a payment fails.
Written by
Laurie Garcia
Updated over a week ago