Troubleshooting

Handle the most common technical questions you may come across.

10 articles in this collection
Written by Laurie Garcia

For Admins

System Requirements for Pathwright

Understand the basic technology requirements for accessing courses on Pathwright.

Written by Laurie Garcia
Updated over a week ago

How to report a technical issue

Here's what we'll need to know when you or one of your learners experiences a technical issue of any kind.

Written by Laurie Garcia
Updated over a week ago

Help your learners log in

Learn how to troubleshoot your learners' most common questions.

Written by Laurie Garcia
Updated over a week ago

For Teachers and Moderators

Allowing learners to access embedded Vimeo videos (when Vimeo.com is blocked)

If your learners are accessing courses on a network that filters out Vimeo.com, allow them to view only embedded Vimeo videos.

Written by Laurie Garcia
Updated over a week ago

Troubleshoot login issues

What to do if one of your members can't log in.

Written by Laurie Garcia
Updated over a week ago

For Learners

How to get help (for learners)

Learners can get answers for their questions about content and help with technical issues.

Written by Laurie Garcia
Updated over a week ago

Reset your password

Send yourself a password reset email or get help with your account.

Written by Laurie Garcia
Updated over a week ago

Troubleshoot technical issues (for learners)

Make sure you're using a supported browser and find tips for resolving common browser and network-related issues.

Written by Laurie Garcia
Updated over a week ago

Troubleshooting upload issues (for learners)

What to do if you can't upload a file.

Written by Laurie Garcia
Updated over a week ago

Troubleshoot card problems (for learners)

Here's what you can do if a payment fails.

Written by Laurie Garcia
Updated over a week ago