For learners 

Having trouble submitting a file? Here are a couple things you can try: 

  1. Disable pop-up blockers. When uploading a file, we'll pop up a dialogue to allow you to select the file from your computer or other location. If you're blocking pop-ups on your browser, disable that for the site or disable temporarily. 

  2. Check the size of the file you are uploading. We allow image, audio, and text files up to 100MB, and video files up to 1.46GB. Do you have a file that is too large? There are instructions for compressing a video for different devices and file types online that you can find with a Google search.

  3. One file per upload box. Each upload button allows you to upload a single file. If you upload two files, the second file will overwrite the first one. You can get around this if needed by creating a zip file that contains multiple files and uploading the zip file. 

  4. Refresh the page. There is a security feature that can cause the file manager to "time out" after you have it open for several minutes. Refresh the page and then upload immediately. 

  5. Don't see an option to upload a file? If you're on a mobile device, try uploading from a laptop or desktop instead. 

  6. Still not working? Click the "Need Help" link on the menu within your account to request more technical help. 

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