If your account is on one of our latest plans, your monthly or annual pricing includes the first 1,000 non-staff members with access to your account. A non-staff member is anyone who can access your account as a learner, observer, moderator, teacher, or mentor.

Each plan also includes a set number of staff members who have Account Admin, Library Editor, Course Editor, or Mentor Group Admin access to your school.

Additional members and staff will be billed according to your plan's sliding-scale pricing, and you can also remove members and staff from counting toward your billing anytime. Review all plans and pricing FAQs here. 

(If you have questions about an older or customized billing plan, please contact us.)

Your plan includes a base number of members (usually 1,000). When your account exceeds the base number of members included, extra members are automatically added in blocks for an additional fee that adds up to a small amount per member.
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See your plan guide for extra member pricing. Review all plans and pricing FAQs here. 

If you have learners who no longer need access to your School (and you no longer need access to them), it's easy to remove them anytime by revoking access.

When you revoke a member's access, they will no longer be counted towards your bill. They also won't receive email notifications, show up in reports, or be able to be added to or to participate in Cohorts or Mentor Groups.

We will retain the progress, notes, discussions, submissions, and other member data for a minimum of 12 months* after their access has been revoked so that they can pick up where they left off if granted access again (see step 4 below for an easy way to grant access automatically).

In order to avoid additional fees for extra members who no longer access your courses, you can easily bulk-remove access from any members who aren't active in your account. Depending on your settings and when they sign back in, they won't know you removed their access if they happen to sign in again in the future.

To remove an individual member's access to your Pathwright account so they no longer count toward your billing...

Once access is removed, the member won't count towards your monthly billing. 

When a member without access signs in, two things may happen depending on the automatically grant access on sign-in setting:

💡Tip: Archived members will never be automatically restored upon sign-in. 

You'll be billed automatically for additional staff members with access that exceed your plan allowance. See your plan guide for staff pricing. Review all plans and pricing FAQs here. 

If you would like to remove some of your staff members...

We will retain the progress, notes, discussions, submissions, and other member data for a minimum of 12 months after their access has been revoked.

To keep Pathwright affordable and fast for the million+ users with 100s of millions of steps (and the number is increasing daily), it's necessary to occasionally remove data and files from our database. While we don't plan to automatically delete data for users with revoked access after 12 months (that's only a minimum), it may become necessary at some point.

We prioritize cleaning up data from inactive Schools, Paths that are already archived, or where there's been no activity or progress first in order to keep as much progress data (however old) around as long as possible.

We will not delete data for members who have access to your account and are included in your plan unless specifically requested.

You can also download and save progress data for members with or without access from Account Settings > Download reports so that you have a permanent record of that information.