Here are a couple things you can try:
- Check the size of the file you are uploading. We allow documents up to 20MB, audio up to 100MB, and video up to 500MB. Do you have a file that is too large? There are instructions for compressing a video for different devices and file types online that you can find with a Google search.
- Refresh the page. There is a security feature that can cause the file manager to "time out" after you have it open for several minutes. Refresh the page and then upload immediately.
- Don't see an option to upload a file? If you're on a mobile device, try uploading from a laptop or desktop instead.
- Still not working? Click the "Need Help" link on the menu within your account to request more technical help.