As a Moderator, you'll guide your group members through a learning Path to complete a course. In this article, we'll guide you through basic navigation and tasks that you can complete to encourage and monitor their progress.
The Course Path
A Path leads learners step-by-step through everything they should learn in a lesson or course or an entire program. A Path is made up of two core parts.
Steps are a single learning action a learner should take: a video to watch, something to read, a quiz or test, a guided discussion — you name it. Steps help learners understand, practice, apply, and articulate each concept or skill they're learning in a bite-size way.
Lessons are a sequence of multiple steps that usually cover one concept. Some concepts are simple enough to teach in only one Lesson while others take multiple Lessons.
Now back to the Path. A Path is simply the full sequence of Lessons which contain all the Steps your learners will complete.
As learners work their way through their Paths, they'll have everything they need to learn, when they need to learn it, with plenty of opportunity for feedback and discussion along the way. Let's keep exploring!
Your Home screen organizes everything you’re learning and teaching in one place. As a moderator, your Home screen includes your Learn tab and Teach tab.
Your Home screen is the first screen you'll see when you sign in; you can also get back to it anytime by selecting "Teaching" on the main menu.
Your Teach tab is where you’ll find all the courses and Collections that you are moderating.
If you're taking any courses as a learner, you'll find them under your Learn tab.
When you click into a course or a Collection, you'll be taken to the Path screen. We'll take a closer look at that next.
You’ll notice the course is organized into three tabs:
About: Includes the course description, author bio, and other information.
Path: Includes every Lesson each member needs to complete to finish the course. This is the most important tab and where you’ll spend most of your time.
Community: Shows all the discussions happening throughout the course in one place.
Using Learn mode and Teach mode
As a moderator, most of the tools you'll use are located on the Path, which can be viewed in two modes: Learn and Teach.
In Learn mode, you see exactly what other learners see. Here, you experience the Path as a learner. This provides a helpful lens for understanding any questions or concerns that come up and allows you to take the course along with the members in your group and track your own progress through the course. Alternate between Learn & Teach modes with the toggle in the left corner.
In Teach mode, you’ll see extra information which will display exactly where learners are and how they’re doing. This view also includes some special tools that will help you in increasing learner progress. Your progress is not tracked when you move around in Teach mode.
This is a Path in Teach view. The Learn/Teach toggle is on the left, and teaching tools are listed on the right. In the top right corner of the first lesson, you can see icons for additional tools that we'll explore below.
Moderators who schedule due dates have much more success keeping everyone on track to complete a course than those who don’t schedule dates at all. Completion rates for cohorts with due dates are often 60% higher than cohorts who just move at their own pace.
Use Teach mode to set due dates. To set a due date, hover over the Lesson or Step you want to schedule and click the Schedule icon.
Select a start date and/or a due date and click Schedule.
Once you set a start or due date, learners will see it on their path. Anyone who hasn’t completed the step will get a reminder email 3 hours before it’s due with a link directly to the step.
If the step is overdue, then they’ll get another email letting them know that it’s late.
To invite someone to join your group as a learner, open to the Path and click on the Invite button in the center of your screen. You'll need to be in Teach mode to access the invite buttons.
Two ways to send invites
Enter email addresses to send an invitation link by email directly from the course.
Or, click "get shareable link," copy the full invite link, and send it by email, text, or any other messaging tool to whomever you’d like to join.
Go to "View sent invites" to see the status of invites you've emailed directly from the course.
After enrolling, the invite link is no longer needed and learners can log in at the school's web address to resume their course(s).
Besides inviting learners to take the course, you can also invite additional moderators to help you teach the course. They will have the same permissions as you have.
To invite a moderator, use the "Invite staff" button in the top header section, above the "Invite" button for learners.
Moderators are visible to learners in the top header section of the course.
When your invitees click on the invite link, they'll be prompted to create an account (or log in, if they already have an account).
If payment is required to join the group, they’ll also be asked to pay by entering their card information. Or, they can enter a discount code for discounted or free access.
Manage your members
You can manage everyone in your group and access learner data by opening the View Learners screen under Settings in the header of the Collection and inside each individual Path.
Open View Learners to manage the people enrolled in your cohort.
View overall performance
"View Learners" shows you everyone in your cohort and how they're performing at a glance.
View individual performance
To see a detailed performance report for a learner, simply tap the learner's name. Each learner's performance report shows...
a checkmark next to steps they've completed or an X next to optional steps they've skipped
how many points they've earned on each step (if points are assigned)
an indicator if they were late on an assignment (if you've set due dates)
You can download all learner data as a CSV file. CSV files can be opened in Excel and most other spreadsheet tools. At the top of the View learners screen, click on the vertical ellipses to view the download options.
The "Performance report" is a download that includes all learner grades for all steps that have points assigned. It's the downloadable grade book.
Edit an enrollment
Open the "additional actions" under the vertical ellipses to the right of anyone's name to...
Change that learner's role.
Set an expiration date on that person's access to your group.
Remove that person from the course entirely (deletes all progress).
Engage in discussion
Discussion questions are a great way to engage with the members of your cohort. As a Moderator, you can post discussion questions or personal questions at the very bottom of any step while in Teach mode (unless your administrator has disabled discussions).
Select the "Post a discussion question" button to add a question that appears as part of the course content.
Discussion questions appear as part of the core content of the course.
If you would like the question to appear as coming from you personally and not as part of the course content, you can post your discussion as a personal question.
Select "Start a discussion" in the area beneath the step to start a personal discussion. Personal questions show your name and profile picture.
Personal questions appear as a question from you personally to this class.
You can edit any discussion question or post anytime.
Many courses come with a few discussion questions built in. Notifications are an easy way to keep up with all the discussion. You'll be notified when anyone in your group...
asks a question below a step
answers a discussion question
replies to you
You’ll receive the notification as email and an in-app notification. Just tap on the notification bell in the top right hand corner to reveal the most recent discussion activity. Select one a notification to jump right to the discussion.
Find your Notifications under the bell icon in the upper right corner of your account.
Clicking the "X" to the right of a notification once you've responded will clear it from your notification menu. You may find this useful for tracking what you've responded to and what still needs attention.
When you receive a discussion notification by email, replying to that email will post your response directly to the discussion thread.
If you prefer to get notified about items that need review by email, select the bell icon in the upper right corner of your account. Select "Settings." Toggle your notification preference from "Never" to "Daily" or "Weekly" and save. You'll receive a list of items that still need grading in your email.
How to turn off notifications
If you'd prefer not to get notifications about a particular group, you can manage your notifications on each group here.
If you’re leading a cohort that has Take steps, Submit steps, or any other steps that are configured to be reviewed, you'll find the Review feature very useful.
Whenever there's something for you to review, you’ll see a red notification dot next to the Review icon.
Tap Review and you’ll see a list of everything that's been submitted.
Tip: you can tap the Review icon in different places to see everything you need to review under one Step, a whole Lesson, or for the entire Path. See everything that needs review in all courses you're teaching from your Teach tab.
The review & feedback screen helps you quickly review any work that needs your attention. You can use the "Show" filter to narrow down the list to just what you're looking for.
How to give feedback
When you tap on a completion from the list you’ll see what the learners submitted, a text box for leaving feedback, and a place to enter the points they earned (if applicable).
If you choose to send feedback to the learner via email they’ll be notified and will be able to reply to you by email.
Tip: use the previous and next arrows at the top to quickly move from one completion to the next.
That's everything for Teach mode! We've covered inviting learners, scheduling steps, moderating discussions, and reviewing completed work. Finally, we'll look at some troubleshooting tips.
Helping your learners log in
If someone you’ve invited to your group has trouble signing in, this most often indicates that they’ve forgotten their password. They can get a new password by clicking on the “Forgot your password?” link on the sign-in page and entering the email address they signed up with.
If the email address they enter into the reset password form isn’t recognized, that usually means they used a different email address or have not created an account yet.
You can find the email address they used to sign up by opening “View learners”
Click on the email address to send an email to that learner. Right-click on the learner's email address to copy the email address.
If you find that they aren’t visible under the "View learners" screen, that indicates that they haven’t actually joined the group, in which case you’ll want to resend them the invitation link.
Resolving technical issues
If you have questions for the owner of the account where you're teaching, the best way to get help is to select the Menu button and click on the “Need help?” link. This will show the contact information for your school.
If you have technical questions about how to do something with the learning software, feel free to use the support chat button within the platform's Help Center. You'll find the chat button in the lower right corner.
Use the in-app chat in the Help Center to contact the platform support team with technical questions.
Or, email firstname.lastname@example.org.
For more help in answering learners' questions, see the Help Center articles for Learners.