We do not collect any money when a learner pays you for a course or subscribes. Payments processed through Pathwright go directly into your linked Stripe account. You can easily refund payments from your Stripe account.
To refund a payment in Stripe, you can follow the instructions they have provided here: https://support.stripe.com/questions/how-do-i-issue-refunds.
To summarize, you can refund a payment by following these steps:
- Open your Stripe account.
- Open the charge that needs to be refunded. You can search by the purchaser's name, email address, or the last four digits of the card that was charged.
- Once you find the charge, click the "..." icon to the right side of the charge. Select Full refund or Partial refund. If it's a partial refund, enter the amount to refund.
- Enter a reason for the refund and then submit.