If your organization offers courses to more than one audience, you may want to consider whether you can reach all of them within one Pathwright account or if you need multiple accounts.
Let's start by looking at what's included in each Pathwright account. Each Pathwright account that you sign up for comes with just one of the following items:
- URL: Each account can be accessed under one URL. E.g., learn.yourdomain.com or yourdomain.pathwright.com).
- Brand & theme: Your logo, color scheme, and other brand elements are shared across your entire account. However, you can create unique backgrounds and images to differentiate your courses from one another.
- Library: All your courses are listed in a single Library. You can create multiple categories to organize the courses you offer by topic, department, or any other structure. You can also control the visibility of each course (invite-only, members-only, or public). However, categories in your Library are visible to anyone with access to the courses that are included in them.
- Community: Anyone who joins your account as a learner or staff member will be part of one community. (However, we have a new beta feature called Mentor Groups which enables you to create groups within your Community for mentoring and reporting.)
- Billing Plan: Each Pathwright account has one billing plan. If your total staff and member count exceed the amounts included in your plan, the additional fees will be added to that plan's next invoice.
Most cases: Consider one Pathwright account when...
- Your primary brand name is recognizable across your entire audience.
- You can categorize courses so that your learners can find the ones they need in Library (e.g., your team could browse courses related to Support, Design, Development, Sales, etc.).
- The people responsible for building and administering your courses should have access to all courses and all account data.
💡 Tip: If you need some courses to be visible only to a select group, you're able to use the "invite-only" setting to hide the course from your Library and only invite those who should join.
Rarer cases: Consider multiple Pathwright accounts when...
- Your brand name is distinct for different audiences to the point where you need more than one unique URL and name for your account (e.g., ACME Customer Training vs. ACME Employee Training).
- Learners need to be able to discover courses in your Library and self-register, but some shouldn't be visible depending on which audience they're in.
- The people responsible for building and administering your courses should not have access to all courses and all account data for your entire audience.
Hybrid case: Consider "incubating" multiple audiences in one account when...
Your organization already has one account, and your division would like to start with just a pilot to experiment before investing in an entirely separate account.
If you need more than one account, just let us know, and we'll offer a discounted rate for the second, third, or however many accounts you need.