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How to get help (for staff)
How to get help (for staff)

Know how to get your questions answered by the Pathwright guidance team.

Laurie Garcia avatar
Written by Laurie Garcia
Updated over a week ago

For Pathwright account administrators

Do you need help right now? We'd love to talk with you. Choose the option below that works best for you. Just browsing? Bookmark this page for future reference. :)


Your Pathwright account is equipped with a messenger button in the lower right corner. Open the messenger to contact our guidance team (customer support) any time. Ask your question and we'll get back with you as quickly as possible during business hours. 

You can also click the messenger button right here in our Help Center (if you do, just be sure to leave your email address so we can get back with you).


Prefer to email? Contact us at Our business hours are 9 AM to 5 PM ET Mon-Fri and we're usually able to respond to questions in one business day or sooner.

Search our Help Center

Need a quick answer now? Use the search bar above to search for an answer. We have over 250 published articles. If you don't find what you need, let us know! You can click the chat button here in our Help Center in the lower right corner. Be sure to leave your email address so we can get back with you.

Learn more with our Guide Courses

Register in one of our free or for-purchase courses at

Join a demo

View a full-length recorded demo of Pathwright or join a live demo when available: register for a demo here. 

Help with designing courses

We offer free and for-purchase options for getting expert help with your course design.

EdLabs (free)

Christian heads up EdLabs, where he helps our customers purposefully design for building community and engaging their learners. He also works with our customers to run educational experiments that they are interested in. To get started, review the details at and click the button at the bottom of the page to schedule your EdLab slot.

LX Services (by quote)

We have customers who do not have the team bandwidth or time to build out their own learning Paths. Pathwright provides additional LX Services where we can take your current material, whether that's workbooks, videos, pdfs, PowerPoints or videos, and design an engaging, interactive learning experience for you that aligns with your goals. There are three levels of LX Services, and you can read more about those here: If you're interested in LX Services, Christian will be happy to talk through your needs with you, review your material, and provide a quote.

🤔 Why do we do it this way?

Q. Do you have a phone number?

A. Pathwright offers free, friendly in-app message and email support to administrators at from 9 AM to 5 PM ET Mon-Fri. We're usually able to respond to questions within one business day or sooner. 

We don't default to picking up the phone for a few reasons:

  • First, writing out a response allows us to to offer quicker, detailed responses that are tailored for you based on your account details. 

  • Written responses are easily referenced afterwards while phone conversations tend to get lost (and then repeated). 

  • Written responses can easily link to support documents, pages in your school, screen casts and images, and external websites. It allows us to work together as a team to provide you with the most relevant answers.

Q. How can my learners get help?

A. As the subject matter expert, you're the best person to answer your learners' questions. But if they need technical help, we've got a few options for them:

  • Our Tips for learners collection is full of up-to-date articles that help learners use all the features of the platform and easily find answers to questions.

  • Our free Learner Guide course will help them make the most out of the learning experience. 💡  Pro tip: you should also have a copy of the Learner Guide course preloaded into your account that you can customize and offer to your members.

  • If one of your learners has a question they can't find the answer to, they'll see a "Need help?" link that opens to the email address you have set under your account support settings. Often, questions can be resolved by helping your learners log in correctly.

  • If they ask you a technical question you don't know the answer to, please gather all relevant information and pass that along to and we'll help you resolve it. See How to report a technical issue. We do not provide direct learner support.

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