We help cut down on your busy-work by sending learners automated email messages and notifications when certain actions occur. We also have templates for invitations that you send with a custom message. We've provided a nearly exhaustive list of full-text sample emails below for your reference. 

Unless otherwise noted, each email includes a footer with the following links:

Sent from [account_name_with_link_to_account]
Please contact us at [mailto_support_email] with any questions 

You can update your contact email address by opening "Settings" from the main menu and then going to "Add account information."

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Invitation to a course

Sends to user when user is invited to join a specific course.

Subject: [sender_name] invited you to take [course_name]

Body: [sender_name] invited you to [course_name]

[Personal message can be added here.]

Accept Invitation →[links to course registration]

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Enrollment confirmation for a course

Sends to user when user enrolls in a course.

Subject: Start the course, [course_name], from [account_name]

Body: Hi [firstname], you're ready to start taking the course, [course_name].

You can use this web address to access the course: [account_URL_hyperlinked] (consider writing this down or bookmarking it for quick access)

Use this email address to sign in: [user_email_address]

Start course → [links to the course]

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Enrollment confirmation for a course with future start date

Sends to a user when user enrolls in a course with a future start date. 

Subject: Start the course, [course_name], from [account_name]

Body: Hi [firstname], you're ready to start taking the course, [course_name] anytime after [start_date]. 

You can use this web address to access the course: [account_URL_hyperlinked] (consider writing this down or bookmarking it for quick access)

Use this email address to sign in: [user_email_address]

Start course → [links to the course]

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Enrollment confirmation for a Collection

Sends to user when user enrolls in a Collection.

Subject: Start the collection, [collection_name], from [account_name]

Body: Hi [firstname], you're ready to start taking the collection, [course_name].

You can use this web address to access the collection: [account_URL_hyperlinked] (consider writing this down or bookmarking it for quick access)

Use this email address to sign in: [user_email_address]

Start collection→ [links to the collection]

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Invitation to join account

Sends to user when user is invited to become member in the account without enrolling in a specific course.

Subject: [sender_firstname_lastname_initial] invited you to join [account_name]

Body: [sender_firstname_lastname_initial] invited you to join [account_name] as a/an [user_role].

[Personal message can be added here.]

Get Started → [links to sign up screen]

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Admin notification for new registration

Sends to admins when someone registers in a course and admin notifications are enabled.

Subject: [user_firstname_lastname] registered for [cohort_name] ([course_name])

Body: [user_firstname_lastname] joined [cohort_name] taking [course_name] and paid $[amount] USD.

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Feedback notification with grade

Sends to user when a staff member leaves feedback and/or manually adds points.

Subject: Your grade for [step_name] has been posted

Body: Hi [firstname],

Your score: 00/00 (0%)

Comments from [reviewer_firstname_lastname]:

[Personal message here]

Review this feedback in the course → [links to review screen]

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Feedback notification with no grade

Sends to user when a staff member leaves feedback.

Subject: [grader_firstname_lastname] posted feedback on your completion of [step_name]

Body: [grader_firstname_lastname] posted feedback on your completion of [step_name]

[Personal message here]

View feedback → [links to review screen]

Footer: Discussed in [course_name_and_link] from [account_name_and_link]

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Discussion notification

Sends when a user receives a reply to a discussion post.

Subject: [firstname] responded to you

Body: [Firstname_lastname_initial] responded to you: 

[Text of discussion post with any images or files]

View discussion → [links to discussion thread]

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Discussion subscription notification

Sends when a reply is posted to a discussion thread to which the user is subscribed.

Subject: [firstname] answered the question: "[discussion_title]"

Body: [firstname_lastname_initial] answered the question: [discussion_title]

[Text of discussion post with any images or files]

View discussion → [links to discussion thread]

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Due soon notification

Sends when a scheduled step with a due date is within three hours of the due date and time. 

Subject: X step(s) is/are due soon

Body: Hi [firstname],

This is a friendly reminder that the following item from [course_name] is due shortly:

[step_verb]: [step_name_with_link] - Due [date] by [time] EST 

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Overdue notification

Sends when a scheduled step with a due date is overdue. 

Subject: X step(s) is/are overdue

Body: Hi [firstname],

The following item from [course_name] is now overdue:

[step_verb]: [step_name] - Due [date] by [time] EST 

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Overdue notification

Sends when a scheduled step is past the due date and time. 

Subject: X step(s) is/are overdue

Body: Hi [firstname],

The following item from [course_name] is now overdue:

[step_verb]: [step_name] - Due [date] by [time] EST 

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Message to the class

Sends to all staff and users enrolled in a cohort when a staff member sends a message via the Message tool

Subject: Message from [course_name]

Body: [Custom message here]

Footer: Sent from [course_name_hyperlinks_to_course_path]

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Password reset

Sent to user who requested password reset or to whom staff sent a reset. 

Subject: Password reset for your [account_name] login

Body: Hi [firstname], to reset your password, click this link: [unique link to reset screen]

This reset password link will expire in 3 hours. If you didn't request to reset your password you may safely ignore this message. 

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Member-created group creation confirmation

Sends when a member creates a new private group.

Subject: Group created from [account_name]

Body: Hi [firstname],

Your group is created. Here's a confirmation for your records:

Course: [course_name]
Group: [group_name}
Fee: Free with your subscription / $00.00 USD

Start inviting members → [links to course path]

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Subscription notifications

The following are notifications that are only sent if your school offers a monthly or annual subscription plan

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Subscriber subscription confirmation

Sends when a user has successfully subscribed to a plan. 

Subject: You're now subscribed to [account_name].

Body: Congratulations, you're subscribed to [account_name]!

Your email address to sign in is: [user_email_address]

Start learning → [links to school library]

Your credit card on file (ending in 1234) will be billed $00.00 USD on the [date] of each month, starting today.

Want to modify your subscription? Visit Your Account > Billing to make changes anytime. 

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Subscriber subscription confirmation with free access

Sends when a user has successfully subscribed to a plan for free (trial, gift subscription, coupon code). 

Subject: You're now subscribed to [account_name].

Body: Congratulations, your subscription to [account_name] is now active! 

Your email address to sign in is: [user_email_address]

Start learning → [links to school library]

Your access period will end on [date] at [time]. We'll send an email reminder before then.

If you'd like to pay for continued access in advance of your access period end date, you may do so anytime at this link: [links to subscription flow]. 

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Subscriber delinquent initial notices

Sends to a subscribing user when a payment fails to process on first three attempts.

Subject: [account_name]: Subscription payment failed

Body: Hello [firstname], [account_name] recently tried to bill your card ending in 1234 for $00.00 USD, but our transaction failed due to a decline error. Please take a moment to verify that the card we have on file for you is correct and in good standing. We will re-try this charge X more times before canceling your subscription.

Use your username to sign in: [user_email_address]

Verify your payment details: Your [account_name] billing 

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Subscriber delinquent final notice

Sends to a subscribing user when a payment fails to process four times. 

Subject: Your credit card was declined

Body: Thank you for subscribing to [account_name]. Unfortunately, we could not charge your credit card for your monthly subscription when we attempted to charge $00.00 USD to your card ending in 1234 on 00/00/0000. To re-activate your subscription, please visit the Subscribe page and enter your payment details.

Thank you for your business and we appreciate your attention concerning this matter.

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Subscriber subscription pause confirmation 

Sends to a subscribing user when a subscription has been successfully put on pause. 

Subject: Your subscription to [account_name] is now paused

Body: Hi [firstname], your [account_name] subscription is now paused. Your credit card on file (ending in 1234) will not be billed until your subscription resumes automatically on (we'll send you a reminder the week before).

We've stored your course progress and data which you'll be able to access again immediately once your subscription is unpaused.

You may resume your subscription (or pause for longer) any time by visiting Your Account > Billing [links to billing] to make changes anytime. 

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Subscriber subscription cancelled

Sends when a subscriber's paid subscription has been cancelled. 

Subject: Subscription cancelled

Body: Hi [firstname],
Your subscription to [account_name] has been cancelled and your credit card on file will no longer be charged. You will have access to [account_name] until [month_day]. 

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Subscriber trial expired

Sends when a period of free access (via trial, free coupon code or gift code) ends. 

Subject: Your free access to [account_name] has ended

Body: Hi [firstname], we hope you've enjoyed your free access to [account_name].

Now that your free access period has ended, we wanted to let you know that you can subscribe to continue taking courses from [account_name] anytime simply by activating your subscription [links to subscription flow]. Your progress on any courses you've already started will be stored and you'll be able to start right back where you finished once your subscription is active. 

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Subscriber subscription unpause confirmation

Sends when a subscriber has successfully unpaused their subscription. 

Body: Hi [firstname],

Welcome back to [account_name]. Your subscription is now unpaused and you may continue learning anytime.

Your email address to sign in is: [user_email_address]
Start learning → [links to school library]

Want to modify your subscription? Visit Your Account > Billing [links to billing] to make changes anytime.

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Subscriber subscription unpause failure

Sends when a subscriber attempts to unpause a subscription for the charge fails. 

Body: Hi [firstname],

We were unable to unpause your [account_name] subscription because your credit card on file didn't accept the subscription charge. To resume your subscription, please take a minute to update your credit card on file under Your Account > Billing. 

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Subscriber subscription unpause reminder

Sends when a subscriber's subscription is scheduled to resume soon.

Subject: Your subscription to [account_name] is about to resume

Body: Hi [firstname],

Your [account_name] subscription is set to resume on [date]. On this date, you'll regain access to all the content that comes with your subscription and your credit card on file (ending in 1234) will be billed $00.00 USD.If you would like to make changes to your subscription, please visit Your Account > Billing. 

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Subscriber's free period expires and card information was required

Sends to subscriber when a trial subscription (with card information required) ends. 

Body: Hi [firstname],

We hope you've enjoyed your free access to [account_name]. This is a courtesy reminder that your free access will convert to a paid plan in 3 days, on [month_day].

Your credit card on file (ending in 1234) will be automatically billed $00.00 USD on the [date] of each month.

Want to modify your subscription? Visit Your Account > Billing to make changes anytime. 

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Subscriber subscription confirmation

Sends when a user has successfully subscribed to a plan. 

Subject: You're now subscribed to [account_name].

Body: Congratulations, you're subscribed to [account_name]!

Your email address to sign in is: [user_email_address]

Start learning → [links to school library]

Your credit card on file (ending in 1234) will be billed $00.00 USD on the [date] of each month, starting today.

Want to modify your subscription? Visit Your Account > Billing to make changes anytime. 

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Subscriber subscription confirmation with free access

Sends when a user has successfully subscribed to a plan for free (trial, gift subscription, coupon code). 

Subject: You're now subscribed to [account_name].

Body: Congratulations, your subscription to [account_name] is now active! 

Your email address to sign in is: [user_email_address]

Start learning → [links to school library]

Your access period will end on [date] at [time]. We'll send an email reminder before then.

If you'd like to pay for continued access in advance of your access period end date, you may do so anytime at this link: [links to subscription flow]. 

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Gift subscription receipt

Sends to purchaser when a user purchases a gift subscription.

Subject: Your purchase from [account_name]

Body: Hi [firstname], your gift subscription purchase is complete! Here's a description of your order:

Purchase: X months Gift Subscription to [account_name]
Total: $00.00 USD
Date purchased: [date_time]
Code: XXXXXX

Email or print the gift certificate you purchased here [links to certificate print out]. (You can sign-in with the username [user_email_address], which you purchased the gift subscription with.) 

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Gift subscription certificate

Sends to recipient when a user purchases a gift subscription. 

Subject: You have received a gift subscription to [account_name]!

Body: [optional personal message]

[firstname], this certificate gives you free access to [account_name] for X months. You can start your [account_name] subscription anytime by following these steps:

  1. Visit [link to redemption flow]
  2. Create an account with [account_name] or sign in if you have an existing account. 
  3. Enter this code: XXXXXX

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Curriculum store notifications

The following notifications are only used for accounts that are connected to a curriculum store (in beta with publishers like Ligonier Connect, ChurchNext, Belltower). 

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New group licensing confirmation

Sends to admin who has licensed a course from a curriculum store

Subject: Group created from [publisher_account_name]

Body: Hi [firstname],

Your group is created. Here's a confirmation for your records:

Course: [course_name]
Group: [group_name]

Start inviting members →   [links to group path]

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Curriculum subscriber confirmation 

Sends monthly to the admin of an account subscribed to a curriculum store

Body: Hi [firstname],

Your monthly subscription to [publisher_name] content for [subscriber_account_name] was successfully processed. Your card on file was charged the following amount:

Total: $00.00 USD for your current billing cycle.

To view your billing history or modify your billing information visit your school billing management.

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