We help cut down on your busy-work by sending your members automated email messages and notifications when certain actions occur. We also have templates for invitations that you send with a custom message. We've provided a nearly exhaustive list of full-text sample emails below for your reference.
Unless a different footer is noted, each email includes a footer with the following links:
Sent from [account_name_with_link_to_account]
Please contact us at [mailto_support_email] with any questions
You can update your contact email address by opening "Settings" from the main menu and then going to "Add account information."
Pathwright school created
Sends to school admin after creating a new school.
Subject: Welcome aboard - your Pathwright account is ready
Body: Hi [user_name],
Here's how to access your new Pathwright account, [account_name]
Your web address is: [school_url]
You can sign in with your email address: [user_email]
We're glad to have you on board! If you'd like any help getting started, just reply to this email.
Accept Invitation → [links to school]
Make paths,
All of us at Pathwright
Pathwright school activated
Sends to school admin after activating a school.
Subject: You have activated [account_name]
Body: Hi [user_name], thanks for choosing Pathwright to create [account_name].
You can sign in with this email address: [user_email]
Access [account_name] at [school_url]
You signed up for the [plan_name] plan. Your card on file (ending in 1234) will be charged on the [interval], starting [billing_start_date].
You can view your past and upcoming bills at anytime under the billing section of your account.
Pathwright school new invoice
Sends to school admin when an invoice is created.
Subject: Paid Invoice
Body: Hello [user_firstname], your invoice for [account_name] was successfully processed on the [plan_name].
Status: Paid
Amount: $[total_invoice_amount]
For full details, see the attached invoice. To view your billing history or modify your plan visit school payment settings. [links to account billing settings]
Thank you for choosing Pathwright
The Pathwright Team
Have a suggestion or question? Let us know anytime at hello@pathwright.com
Pathwright school invoice payment failure
Sends to school admin when an invoice payment fails.
Subject: Billing failure (action required)
Body: Hi [user_firstname],
Our recent attempt to bill the card on file (ending in 1234) for [account_name] was declined. Please take a moment to verify that the card we have on file for you is correct.
We will re-try this charge [attempts_remaining] more times after which your account will automatically be closed.
Update your payment settings for continued access → [links to account billing settings]
Upcoming bill increase notification
Sends to school owner and billing contact when billing increases due to high volume usage
Subject: Preview your upcoming bill
Body: Hello,
Your plan for [school_name] includes up to 1,000 learners and you recently grew to [number_of_active_members]. Your upcoming bill automatically adjusts to the best price for extra learners and may change between now and [due_date].
You can preview and manage your bill under your Account Settings anytime:
Preview your upcoming bill [links to account settings]
Learn more about how billing works here. [links to help article] And, if you have any questions, please let us know. [links to hello@pathwright.com]
Invitation to a course
Sends to user when user is added to or invited to join a specific course.
Subject: [sender_name] added you to [course_name]
Body: [sender_name] added you to:
Start taking/teaching [course_name] → [links to Path]
[Personal message can be added here.]
Enrollment confirmation
Sends to user when user enrolls in a course.
Subject: Start [resource_name] from [account_name]
Body: Hi [firstname], you're ready to start taking [resource_name].
Use this email address to sign in: [user_email_address]
Get started → [links to the path]
Enrollment confirmation with future start date
Sends to a user when user enrolls in a course with a future start date.
Subject: Start [resource_name] from [account_name]
Body: Hi [firstname], you're ready to start taking [resource_name] anytime after [start_date].
Use this email address to sign in: [user_email_address]
Get started → [links to the path]
Invitation to join account
Sends to user when user is invited to become member in the account without enrolling in a specific course.
Subject: [sender_firstname_lastname_initial] invited you to join [account_name]
Body: [sender_firstname_lastname_initial] invited you to join [account_name] as a/an [user_role].
[Personal message can be added here.]
Get Started → [links to sign up screen]
Invitation to join Mentor Group
Sends to user when user is invited to become member in a Mentor Group.
Subject: [sender_name] invited you to join [group_name]
Body: [sender_name] invited you to join [group_name] on [account_name].
Accept invitation → [links to invitation confirmation screen]
Resource added to Path
Sends to members when a staff member uses "Add to Path" to assign them a course.
Subject: New assignment from [school_name]
Body: [user_firstname_lastname] added 1 resource for you to observe/take/moderate/teach/edit:
[course_name] [links to course]
Start Observing/Learning/Moderating/Teaching/Editing → [links to home page]
Admin notification for new registration
Sends to admins when someone registers in a course and admin notifications are enabled.
Subject: [user_firstname_lastname] registered for [cohort_name] ([course_name])
Body: [user_firstname_lastname] joined [cohort_name] taking [course_name] and paid $[amount] USD.
Feedback discussion notification
Sends to a learner when a staff member posts feedback on their work to the private discussion in the Inbox.
Subject: [grader_firstname_lastname] posted feedback on your completion of [step_name]
Body: [grader_firstname_lastname] posted feedback on your completion of [step_name]
[Personal message here]
View feedback → [links to review screen]
Footer: Discussed in [course_name-cohort_name_and_link] from [account_name_and_link]
Review posted notification
Sends to a learner when a staff member leaves feedback on their work as a review in the Inbox.
Subject: [grader_firstname_last_initial] reviewed [step_name]
Body: [grader_firstname_last_initial] reviewed [step_name].
Score: X/XX
Notes:
[Personal message here]
View or discuss → [links to review screen]
Discussion posted notification
Sends to a teacher or moderator when a discussion question is posted a cohort they are teaching.
Subject: [user_firstname] asked a new question: [discussion_title]
Body: [user_name] asked a question on the step, [step_name] :
[discussion_title]
[discussion_body]
View question → [links to discussion thread]
Footer: Discussed in [course_name-cohort_name_and_link] from [account_name_and_link]
Discussion reply notification
Sends when a user receives a reply to a discussion post.
Subject: [firstname] responded to you
Body: [Firstname_lastname_initial] responded to you:
[Text of discussion post with any images or files]
View discussion → [links to discussion thread]
Footer: Discussed in [course_name-cohort_name_and_link] from [account_name_and_link]
Discussion subscription notification
Sends when a reply is posted to a discussion thread to which the user is subscribed.
Subject: [firstname] answered the question: "[discussion_title]"
Body: [firstname_lastname_initial] answered the question: [discussion_title]
[Text of discussion post with any images or files]
View discussion → [links to discussion thread]
Footer: Discussed in [course_name-cohort_name_and_link] from [account_name_and_link]
Discussion asked to respond
Sends when a teacher is requested to respond to a discussion response.
Subject: [user_firstname] asked you to respond
Body: [firstname_lastname_initial] answered the question: [discussion_title]
[Text of discussion post with any images or files]
View discussion → [links to discussion thread]
Footer: Discussed in [course_name-cohort_name_and_link] from [account_name_and_link]
Due soon notification
Default message when a scheduled lesson or step has a due date set with a reminder.
Subject: {{ step/lesson.name }} is due soon
Body: Hi [firstname],
Hi {{ user.first_name }}, here's a friendly reminder that {{ step/lesson.name }} is due soon.
[step/lesson_name_with_link]
[start_date] – [end_date]
Overdue notification
Default message when a scheduled lesson or step with a due date set is overdue.
Subject: Follow up about {{ step/lesson.name }}
Body: Hi [firstname],
Hi {{ user.first_name }}, here's a friendly reminder to follow up on {{ step/lesson.name }}.
[step/lesson_name_with_link]
[start_date] – [end_date]
Message to the class
Sends to all staff and users enrolled in a cohort when a staff member sends a message via the Message tool
Subject: Message from [course_name]
Body: [Custom message here]
Footer: Sent from [course_name_hyperlinks_to_course_path]
Password reset
Sent to user who requested password reset or to whom staff sent a reset.
Subject: Password reset for your [account_name] login
Body: Hi [firstname], to reset your password, click this link: [unique link to reset screen]
This reset password link will expire in 3 hours. If you didn't request to reset your password you may safely ignore this message.
Member-created cohort creation confirmation
Sends when a user creates a new private cohort.
Subject: [Course Name] from [school] is ready to teach
Body: Hi [firstname],
[Course Name] from [school] is ready to teach.
Here's a confirmation for your records:
Course: [course_name]
Group: [group_name}
Fee: Free with your subscription / $00.00 USD
To get started, invite other to join your cohort → [links to course path]
Notifications digest
Sends on a recurring basis to users based on their notification settings.
Subject: Your [interval] notifications
Body: Notifications for [interval]
[user] [action_performed] [content] [timestamp]
[etc.]
To change your notification settings sign in here
Subscription notifications
The following are notifications that are only sent if your school offers a monthly or annual subscription plan.
Subscriber subscription confirmation
Sends when a user has successfully subscribed to a plan.
Subject: You're now subscribed to [account_name].
Body: Congratulations, you're subscribed to [account_name]!
Your email address to sign in is: [user_email_address]
Start learning → [links to school library]
Your credit card on file (ending in 1234) will be billed $00.00 USD on the [date] of each month, starting today.
Want to modify your subscription? Visit Your Account > Billing to make changes anytime.
Subscriber subscription confirmation with free access (via trial, discount code)
Sends when a user has successfully subscribed to a plan for free (via trial, discount code).
Subject: You're now subscribed to [account_name].
Body: Congratulations, you've started your free trial to [account_name]!
Your email address to sign in is: [user_email_address]
Start learning → [links to school library]
Your access period will end on [date] at [time]. We'll send an email reminder before then.
If you'd like to pay for continued access in advance of your access period end date, you may do so anytime at this link: [links to subscription flow].
Subscriber subscription confirmation with free access card information required (via trial, discount code)
Sends when a user has successfully subscribed to a plan that requires card info for free (via trial, discount code).
Subject: You're now subscribed to [account_name].
Body: Congratulations, you've started your free trial to [account_name]!
Your email address to sign in is: [user_email_address]
Start learning → [links to school library]
Your credit card on file (ending in 1234) will be automatically billed $00.00 USD on the [interval] starting at the end of your trial period on [billing_start_date].
Subscriber subscription confirmation with free access (via gift)
Sends when a user has successfully subscribed to a plan for free (via gift).
Subject: You're now subscribed to [account_name].
Body: Congratulations, your subscription to [account_name] is now active!
Your email address to sign in is: [user_email_address]
Start learning → [links to school library]
Your access period will end on [date] at [time]. We'll send an email reminder before then.
If you'd like to pay for continued access in advance of your access period end date, you may do so anytime at this link: [links to subscription flow].
Card issuer requires confirmation of payment
Sends to subscriber if their card issuer requires payment confirmation (for SCA compliance).
Subject: ⚠︎ Confirm your payment information to keep your subscription active
Body: Hi [firstname],
Your card issuer requested that you confirm your subscription payment information. To keep your subscription to [account_name] active, please take a moment to confirmation your payment information as soon as possible.
Confirm Payment Information → [links to payment confirmation screen]
Subscriber's free period will expire
Sends to subscriber when a trial subscription ends.
Subject: Your free access to [account_name] is ending soon
Body: Hi [firstname],
We hope you've enjoyed your free access to [account_name]. This is a courtesy reminder that your free access will end in just [days_left] days, on [free_trial_end_date].
Subscribe today for continued access → [links to subscription flow]
Subscriber's free period will expire and card information was required
Sends to subscriber when a trial subscription (with card information required) ends.
Subject: Your free access to [account_name] is ending soon
Body: Hi [firstname],
We hope you've enjoyed your free access to [account_name]. This is a courtesy reminder that your free access will convert to a paid plan in 3 days, on [month_day].
Your credit card on file (ending in 1234) will be automatically billed $00.00 USD on the [date] of each month.
Want to modify your subscription? Visit Your Account > Billing to make changes anytime.
Subscriber trial expired
Sends when a period of free access (via trial, free discount code or gift code) ends.
Subject: Your free access to [account_name] has ended
Body: Hi [firstname], we hope you've enjoyed your free access to [account_name].
Now that your free access period has ended, we wanted to let you know that you can subscribe to continue taking courses from [account_name] anytime simply by activating your subscription [links to subscription flow]. Your progress on any courses you've already started will be stored and you'll be able to start right back where you finished once your subscription is active.
Subscriber delinquent initial notices
Sends to a subscribing user when a payment fails to process on first three attempts.
Subject: [account_name]: Subscription payment failed
Body: Hello [firstname], [account_name] recently tried to bill your card ending in 1234 for $00.00 USD, but our transaction failed due to a decline error. Please take a moment to verify that the card we have on file for you is correct and in good standing. We will re-try this charge X more times before canceling your subscription.
Use your username to sign in: [user_email_address]
Verify your payment details: Your [account_name] billing
Subscriber delinquent final notice
Sends to a subscribing user when a payment fails to process four times.
Subject: Your credit card was declined
Body: Thank you for subscribing to [account_name]. Unfortunately, we could not charge your credit card for your monthly subscription when we attempted to charge $00.00 USD to your card ending in 1234 on 00/00/0000. To re-activate your subscription, please visit the Subscribe page and enter your payment details.
Thank you for your business and we appreciate your attention concerning this matter.
Subscriber subscription cancelled
Sends when a subscriber's paid subscription has been cancelled.
Subject: Subscription cancelled
Body: Hi [firstname],
Your subscription to [account_name] has been cancelled and your credit card on file will no longer be charged. You will have access to [account_name] until [month_day].
Gift subscription receipt
Sends to purchaser when a user purchases a gift subscription.
Subject: Your purchase from [account_name]
Body: Hi [firstname], your gift subscription purchase is complete! Here's a description of your order:
Purchase: X months Gift Subscription to [account_name]
Total: $00.00 USD
Date purchased: [date_time]
Code: XXXXXX
Email or print the gift certificate you purchased here [links to certificate print out]. (You can sign-in with the username [user_email_address], which you purchased the gift subscription with.)
Gift subscription certificate
Sends to recipient when a user purchases a gift subscription.
Subject: You have received a gift subscription to [account_name]!
Body: [optional personal message]
[firstname], this certificate gives you free access to [account_name] for X months. You can start your [account_name] subscription anytime by following these steps:
Visit [link to redemption flow]
Create an account with [account_name] or sign in if you have an existing account.
Enter this code: XXXXXX
Curriculum store notifications
The following notifications are only used for accounts that are connected to a curriculum store (in beta with publishers like Ligonier Connect, ChurchNext, Belltower).
New group licensing confirmation
Sends to admin who has licensed a course from a curriculum store
Subject: [Course Name] from [publisher_account_name] is ready to teach
Body: Hi [firstname],
[Cohort_name] is ready to teach.
Here's a confirmation for your records:
Course: [course_name]
Cohort: [cohort_name]
Fee: Free with your subscription [or] 10 members at $5/member.
Expiration: Access to your group will expire on [expiration_date]
Processed on: [transaction_date]
Charged to: [full_name]
Billed to: Card ending in 1234
To get started, invite others to join your cohort → [links to cohort path]
Curriculum subscriber confirmation
Sends immediately to the admin of an account after subscribing to a curriculum store
Subject: Getting started with [publisher_account_name]
Body: Hi [firstname], your account, [publisher_account_name], is set up and ready to go.
Sign in with this email address: [user_email_address]
Access [subscriber_account_name] at: [subscriber_account_url]
(Consider bookmarking this url in your browser.)
You signed up for the [ publisher_account_subscription_plan_name] plan. Your card on file (ending in 1234) will be charged on the [day_of_month] of each month, starting today.
You can view your past and upcoming bills at anytime under the billing section of your account.
Curriculum subscriber invoice confirmation
Sends monthly to the admin of an account subscribed to a curriculum store
Subject: Billing invoice from [publisher_account_name]
Body: Hi [firstname],
Your monthly subscription to [publisher_account_name] content for [subscriber_account_name] was successfully processed. Your card on file was charged the following amount:
Total: $00.00 USD for your current billing cycle.
To view your billing history or modify your billing information visit your school billing management.
Curriculum subscriber billing failure
Sends to the admin of an account subscribed to a curriculum store if a payment fails to process
Subject: Billing failure (action required)
Body: Hi [firstname],
Our recent attempt to bill the card on file (ending in 1234) for [school_name] was declined. Please take a moment to verify that the card we have on file for you is correct.
We will re-try this charge again on [date]. Please update your card information, or your account will automatically be closed.
Update your payment settings for continued access → [links to account billing settings]
Curriculum subscriber billing failure (final)
Sends to the admin of an account subscribed to a curriculum store when the account is automatically closed due to non-payment
Subject: Account suspended due to delinquency
Body: Hi [firstname],
Unfortunately our attempts to bill your card (ending in 1234) for [school_name] have been declined and your account has been closed. We've saved all of your data, but your account is no longer available to your staff or members.
We're happy to help re-activate your school. Please contact us at [support_email_of_curriculum_store] right away to settle your account.